Frequently Asked Questions

READY-TO-WEAR FAQs

  • Proof of purchase within 14 days/if purchased online in like new condition and refund issued after receipt of item.  Must email to request shipping label.  Purchasers responsibility for shipping costs for return.

  • Pop-up and in-person purchases are eligible for exchange or store credit within 7 days of purchase on unworn, unwashed items with original tags attached. No cash refunds. Custom, semi-custom, clearance, and accessory items are final sale.

  • Yes, for like new condition with tags attached.

  • Please reachout if you have any questions.  Both Daroch and Apolla brands run on the smaller side so I recommend to size up if in between sizes.

  • No.  Our pop-up shops will feature various items.  Our online inventory will carry our staples as well as carefully curated and popular designs.

  • As we are building and in the early stages of development.  New products will be added frequently.  Please check back.  Or better, if you’re looking for something specific, please reach out.  Our team may be able to offer a custom design.

  • Follow our socials @broken_arrow_dancewear on Instagram and Facebook for our model calls, pop up shops and pop up shop requests.  Stay tuned for more on this - you can sign up to our mailing list here.

CUSTOM COSTUME FAQS

  • To begin, please complete the Inquiry Form on our Custom Costume page. This helps us understand your dancer, performance needs, timeline, and overall design vision.

  • Most custom costume orders take approximately 10–12 weeks from the design approval stage. Timelines may vary depending on the complexity of the design, fabric availability, and seasonal order volume.

  • Yes. A deposit is required to reserve your custom costume spot and begin the design process.

  • Yes. Broken Arrow creates custom costumes for solos, duos, trios, and select group projects, based on availability.

  • Yes. Custom costume orders include up to two major fittings or revisions. A third minor adjustment, such as moving a strap or making a small fit refinement, may be available when needed.

  • For fully custom costumes, yes. At this time, custom costume services are available locally so fittings and measurements can be handled properly.

  • Fully custom costumes are not shipped at this time. Semi-custom pieces may be available for shipping depending on the project.

  • Please come prepared with the style of dance, your choreographer’s vision, design inspiration, timeline, and any fabric preferences you may have.

  • After your form is submitted, we will review the details and reach out for any missing information. Once the vision is confirmed and the design is approved by the appropriate choreographer, studio owner, or director, fabric will be ordered and the costume process will begin.

  • Yes. Custom costume availability is limited each season so every project receives the time, care, and attention it deserves. We recommend submitting your inquiry as early as possible.

Still Have Questions?

We’re here to help. If you have additional questions about sizing, shipping, ready-to-wear pieces, or the custom costume process, please reach out to the Broken Arrow team. We’d be happy to help guide you in the right direction.

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