Shipping & Returns
At Broken Arrow, we want you to feel confident in your purchase.
Please review the information below regarding shipping, exchanges, and custom order policies before placing your order.
Exchanges & Store Credit
We currently offer exchanges or store credit within 7 days of delivery for eligible ready-to-wear items.
To qualify for an exchange or store credit:
Items must be unworn, unused, and in original condition
Tags must still be attached when applicable
Items must be free from stains, odors, makeup, glitter, pet hair, or damage
Proof of purchase may be required
Approved exchanges will be issued as store credit only. We do not currently offer refunds back to the original payment method.
Shipping Information
Shipping timelines may vary depending on product availability, order volume, and whether an item is ready-to-ship or custom-made. Tracking information will be provided once your order has shipped when applicable.
Broken Arrow is not responsible for carrier delays, lost packages, or incorrect shipping information entered at checkout.
Non-Returnable Items
For hygiene and sanitary reasons, the following items are final sale:
Socks
Undergarments
Any opened or worn intimate apparel items
These items must remain unopened and unused to be considered for exchange approval.
Custom Costume Orders
All custom and semi-custom costume orders are considered final sale once the design has been approved and production has begun.
Because each custom piece is created specifically for the dancer and performance, refunds and returns are not available on custom work. Broken Arrow will communicate throughout the design and fitting process to help ensure the final piece reflects the approved vision and fit as closely as possible.
Questions?
If you have questions regarding sizing, fit, exchanges, or your order status, please reach out before purchasing whenever possible.
We are always happy to help guide you toward the best fit for your dancer.